Areev's healthcare voice agent answers every call, books appointments, verifies insurance, and runs recall campaigns — 24×7, with a memory engine that remembers every patient.
HIPAA-ready · Works with your EMR/EHR · Deploy on your own infrastructure
The Healthcare Front Office Agent handles the repetitive, high-volume conversations that tie up your staff — accurately and on brand.
Books, reschedules, and cancels against real-time availability in your scheduling system.
Collects demographics, reason for visit, and history before the appointment to save staff time.
Captures and confirms insurance details, flagging eligibility issues before the visit.
Proactively calls patients due for recall or follow-up and re-books lapsed care.
Automatically calls back missed and abandoned callers so no patient slips through.
Handles routine questions and bookings overnight and on weekends, escalating true emergencies.
Every call follows the same reliable path — and every interaction is remembered for the next one.
Inbound, missed-call callback, or outbound recall — the agent answers instantly.
Identifies the patient, recalls their history, and understands the reason for the call.
Books or updates the appointment and writes back to your EMR/scheduling platform.
Sends confirmation, logs the outcome, and stores context for future calls.
Most voice agents start every call from zero. Areev's memory engine retains patient context across calls — so follow-ups, recalls, and preferences just work.
“Call me after my procedure next month.”✓ Agent remembers & follows up
“I always prefer early morning visits.”✓ Agent books mornings first
“You already have my insurance on file.”✓ Agent skips re-collection
Areev writes back to your EMR/EHR and scheduling tools, so the agent's work shows up exactly where your staff expects it — no double entry.
Healthcare voice has to be safe by default. Areev encrypts patient context, keeps a verifiable audit trail of every interaction, supports crypto-erasure for the right to be forgotten, and can run entirely inside your own infrastructure under a signed BAA.
A 4-clinic primary care group was missing roughly a third of inbound calls during morning rush. Areev's Front Office Agent answered every call, verified insurance, and re-booked overdue patients via recall campaigns — without adding front-desk headcount.
“Our front desk finally gets to focus on the patients in front of them. Areev quietly handles the phones — and it remembers every patient better than we could.”— Practice Administrator
Yes. Patient data is encrypted, every interaction is logged to an audit trail, and we sign a Business Associate Agreement (BAA). Areev can also be deployed entirely within your own infrastructure.
Areev integrates with major EMR/EHR and scheduling platforms to read availability and write back appointments and notes, so there's no double data entry for your staff.
The agent is configured to recognize urgent situations and route them immediately to your defined emergency protocol or on-call staff.
Most clinics launch in days, not quarters. We configure your workflows, connect your systems, and tune the agent to your practice's voice before go-live.
See the Healthcare Front Office Agent handle your phones live.